By Local Democracy & Public Affairs Reporter not affiliated to the BBC LDRS
Rutland County Council is marking a significant milestone this week: the first anniversary of the Callconnect demand-responsive bus service. Coinciding with the national Better Transport Week a campaign dedicated to highlighting the power of accessible, sustainable transport—the service has cemented its role as a vital lifeline for residents across the county.
In its inaugural year, Callconnect has successfully carried over 19,300 passengers, proving that flexible, modern transport solutions are essential for rural connectivity.
For many residents living outside the reach of traditional bus routes, accessing employment, education, healthcare, and social opportunities can be a significant hurdle. Callconnect was launched to dismantle these barriers, offering a responsive alternative that adapts to the needs of the community rather than forcing passengers to adhere to rigid, pre-set timetables.
By allowing passengers to book their travel via a user-friendly app or a dedicated telephone booking team, Callconnect ensures that public transport remains an inclusive and viable option for everyone, regardless of where they live in Rutland.
Better Transport Week focuses on how improved connectivity enhances quality of life and supports local economies. Rutland County Council’s initiative perfectly aligns with these goals.
Councillor Oliver Hemsley, Portfolio Holder for Environment and Transport, emphasised the service's impact:
"Better Transport Week is about celebrating the positive impact that transport can have on people's lives, and Callconnect is a fantastic example of that in action here in Rutland... For many people, particularly those living in rural communities, having access to reliable transport can make a real difference to their independence and wellbeing."
To celebrate this successful first year and to continue supporting local residents, Rutland County Council has announced an exciting development: free travel on Callconnect has been extended for another year.
Passengers will be able to continue using the service at no cost until March 2027. This extension is intended to encourage more residents to experience the convenience of demand-responsive transport and to further the council’s commitment to improving connectivity and reducing travel inequality across the county.
Whether you need to get to a medical appointment, head to the shops, or meet up with friends, Callconnect is ready to help you get there.
Book via the App: Download the Callconnect app for a seamless, on-the-go booking experience.
Book by Phone: Contact the dedicated booking team to arrange your journey.
As Better Transport Week draws to a close, the success of Callconnect serves as a powerful reminder that when we prioritise flexible, accessible transport, we foster stronger, more connected, and more independent communities.
