Tesco Oakham Remove Checkouts and Introduce Self Service Checkouts, described as a store improvement?
I am so pleased I no longer work at Tesco Oakham, I wonder if anyone at head office has looked at the average age of their customers. If they had looked at the local GP surgery report, they would have found the OAP population here in Oakham is above the national average. There nearest neighbours are residing in large McCarthy Stone complex. Many enjoy chatting to checkout staff and find self service very difficult or impossible to use. They now only have 6 checkouts in this superstore. I know they think the majority of customers are basket shoppers, at Oakham, that maybe true during week days. What about Saturday's, Christmas and Easter and other bank holidays? some customers have in the past battled in the long queues at checkouts. Most hate queues. Maybe they will use the hand scanners or mobile phones, all fine until you need to be randomly checked and there is no one available to do it. Something I have experienced in a Tesco Extra and had to rescan all my items at self service checkout.
