Changes and closures to Council services
Any closures or changes to Council services will remain in place until further notice, subject to change in government advice.
201/202: changes to the service
Last page update: 11pm on 20 March 2020.
Customer services information
The main customer services centre at our offices in Oakham is now closed to the public, so you will not be able to make face to face enquiries.
Our customer services team are still able to help you on the telephone and email - our lines are open until 8pm Monday to Friday to answer your enquiries, including those about COVID-19:
T: 01572 722577
There is also an emergency support line for enquiries outside of these hours:
T: 01858 464499.
Service closures
- Active Rutland Hub
- Brightways Day Centre
- Cottesmore Household Waste and Recycling Centre
- Customer service centre is closed to the public - see the 'customer services information' section
- Jules House
- Library buildings and mobile library - see the'Library services available online' section
- North Luffenham Household Waste and Recycling Centre
- Oakham Castle
- Play areas (maintained by the Council)
- Police Enquiry Desk - although this is not an RCC service, we would like to let you know this is closed. Please call 101 if you need to contact the police.
- Registrars (births, marriages and deaths) - closed for face to face enquiries, see Registrars section below for contact info
- Rutland County Museum
- Visions Children's Centre
Council services operating as normal
The services listed below are operating as normal:
- Bin collections
- Building Control
- Environmental Protection
- Highway Maintenance
- Licensing
Bus Service Updates
CallConnect services are operating as normal. The booking centre is open:
Monday to Friday, 8am to 5pm
Saturday 8.30am to 4pm
T: 0345 263 8153
Please check the Centrebus website before travelling.
12: now a two hourly service
29: see the Centrebus website
29: see the Centrebus website
RF2: normal service
9: no service - see the 'Council free minibus' information below
146: normal service
RF1: now a two hourly service
47: no service
201/202: changes to the service
We are running a free minibus, from Monday to Friday at the following times:
Out:
'H' means you need to hail the bus to get on.
Oakham Bus Station
|
7.53am
|
10.55am
|
Oakham Market Place
|
H
|
H
|
Whitwell
|
8.02am
|
11.06am
|
Empingham
|
8.03am
|
11.07am
|
Tickencote
|
H
|
H
|
Great Casterton Clinic
|
8.08am
|
11.12am
|
Stamford Bus Station
|
8.15am
|
11.22am
|
Return:
'H' means you need to tell the driver you want to get off at that stop
Stamford Bus Station
|
2.25pm
|
4.25pm
|
Great Casterton Clinic
|
2.32pm
|
4.32pm
|
Tickencote
|
H
|
H
|
Empingham
|
2.38pm
|
4.38pm
|
Whitwell
|
2.39pm
|
4.39pm
|
Oakham Bus Station
|
2.52pm
|
4.52pm
|
Library Services available online
You can register online for temporary access to:
- read emagazines through RB Digital
- listen to ebooks and eadudio through Borrow Box
If you already have a library card, you can:
- Read online newspapers through Pressreader
- Use the online reference library
Housing and homeless service
We can arrange telephone appointments and assessments if you need urgent housing advice.
We cannot offer face to face appointments for housing related issues.
Contact our housing options team if you need urgent housing advice or are threatened with homelessness:
Online portal: log in or register
T: 01572 722577
You can also find information our housing options page.
If you need advice outside of our opening hours call Harborough Lifeline:
T: 01858 464499
Freedom of Information Requests (FOI)
We are unable to process FOIs within the required timescales.
We'll do what we can to process these requests, but cannot commit to when this will be.
This is because we are focusing all of our resources on delivering priority services, supporting residents and businesses.
We appreciate your patience and understanding with this.
Registrars
We can offer telephone appointments, but not face to face appointments.
To book an appointment:
t: 01572 758380
