Showing posts with label Changes and closures to Rutland County Council services and Those Still Open. Show all posts
Showing posts with label Changes and closures to Rutland County Council services and Those Still Open. Show all posts

Wednesday, March 25, 2020

Changes and closures to Rutland County Council services and Those Still Open

Changes and closures to Council services

Any closures or changes to Council services will remain in place until further notice, subject to change in government advice.
Last page update: 11pm on 20 March 2020.

Customer services information

The main customer services centre at our offices in Oakham is now closed to the public, so you will not be able to make face to face enquiries.
Our customer services team are still able to help you on the telephone and email - our lines are open until 8pm Monday to Friday to answer your enquiries, including those about COVID-19: 
T: 01572 722577
There is also an emergency support line for enquiries outside of these hours: 
T: 01858 464499.

Service closures 

  • Active Rutland Hub
  • Brightways Day Centre
  • Cottesmore Household Waste and Recycling Centre
  • Customer service centre is closed to the public - see the 'customer services information' section
  • Jules House
  • Library buildings and mobile library - see the'Library services available online' section
  • North Luffenham Household Waste and Recycling Centre
  • Oakham Castle
  • Play areas (maintained by the Council)
  • Police Enquiry Desk - although this is not an RCC service, we would like to let you know this is closed. Please call 101 if you need to contact the police.
  • Registrars (births, marriages and deaths) - closed for face to face enquiries, see Registrars section below for contact info 
  • Rutland County Museum
  • Visions Children's Centre

Council services operating as normal

The services listed below are operating as normal:
  • Bin collections
  • Building Control
  • Environmental Protection
  • Highway Maintenance
  • Licensing

Bus Service Updates

Callconnect

CallConnect services are operating as normal. The booking centre is open:
Monday to Friday, 8am to 5pm
Saturday 8.30am to 4pm
T: 0345 263 8153

Centrebus

Please check the Centrebus website before travelling.
12: now a two hourly service

29: see the Centrebus website
RF2: normal service
9: no service - see the 'Council free minibus' information below
146: normal service
RF1: now a two hourly service
47: no service

Delaine Buses


201/202: changes to the service

Council free minibus

We are running a free minibus, from Monday to Friday at the following times:
Out:
'H' means you need to hail the bus to get on.
Oakham Bus Station
7.53am
10.55am
Oakham Market Place
H
H
Whitwell
8.02am
11.06am
Empingham
8.03am
11.07am
Tickencote
H
H
Great Casterton Clinic
8.08am
11.12am
Stamford Bus Station
8.15am
11.22am
Return:
'H' means you need to tell the driver you want to get off at that stop
Stamford Bus Station
2.25pm
4.25pm
Great Casterton Clinic
2.32pm
4.32pm
Tickencote
H
H
Empingham
2.38pm
4.38pm
Whitwell
2.39pm
4.39pm
Oakham Bus Station
2.52pm
4.52pm

Library Services available online

 You can register online for temporary access to:
If you already have a library card, you can:

Housing and homeless service

We can arrange telephone appointments and assessments if you need urgent housing advice. 
We cannot offer face to face appointments for housing related issues.
Contact our housing options team if you need urgent housing advice or are threatened with homelessness:
Online portallog in or register
T: 01572 722577
If you need advice outside of our opening hours call Harborough Lifeline:
T: 01858 464499

Freedom of Information Requests (FOI)

We are unable to process FOIs within the required timescales.
We'll do what we can to process these requests, but cannot commit to when this will be.
This is because we are focusing all of our resources on delivering priority services, supporting residents and businesses.
We appreciate your patience and understanding with this.

Registrars

We can offer telephone appointments, but not face to face appointments.
To book an appointment:
t: 01572 758380