Rutland County Council complaints

If you are having problems with Rutland County Council and would like to either find out your rights, who to contact or make a complaint then use resolver to make the process simpler. Click 'Get Started' on the right hand side of this page to make a complaint.

resolver is the smart way for you to complain

resolver is a totally free tool that connects British consumers directly to the people that can resolve their complaint. Phone using our iPhone app (Android coming very soon) and you can even record what they say to you.

Using resolver, you can submit complaints for 12 services offered by Rutland County Council. Your complaint will be sent to the correct person or team at Rutland County Council and escalated at the correct times, to the correct person, if required.

Rutland County Council Adult services

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Rutland County Council complaints. If your complaint is not resolved by Rutland County Council, you can then package it up and send it to the Local Government Ombudsman.
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Rutland County Council Child services & schools

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Rutland County Council complaints. If your complaint is not resolved by Rutland County Council, you can then package it up and send it to the Local Government Ombudsman.
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Rutland County Council Council Tax

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Rutland County Council complaints. If your complaint is not resolved by Rutland County Council, you can then package it up and send it to the Local Government Ombudsman.
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Rutland County Council Environmental

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Rutland County Council complaints. If your complaint is not resolved by Rutland County Council, you can then package it up and send it to the Local Government Ombudsman.
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Rutland County Council Freedom of information

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Rutland County Council complaints. If your complaint is not resolved by Rutland County Council, you can then package it up and send it to the Local Government Ombudsman.
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Rutland County Council Housing

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Rutland County Council complaints. If your complaint is not resolved by Rutland County Council, you can then package it up and send it to the Local Government Ombudsman.
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Rutland County Council Libraries

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Rutland County Council complaints. If your complaint is not resolved by Rutland County Council, you can then package it up and send it to the Local Government Ombudsman.
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Rutland County Council Planning

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Rutland County Council complaints. If your complaint is not resolved by Rutland County Council, you can then package it up and send it to the Local Government Ombudsman.
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Rutland County Council Policy

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Rutland County Council complaints. If your complaint is not resolved by Rutland County Council, you can then package it up and send it to the Local Government Ombudsman.
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Rutland County Council Reporting

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Rutland County Council complaints. If your complaint is not resolved by Rutland County Council, you can then package it up and send it to the Local Government Ombudsman.
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Rutland County Council Trading Standards

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Rutland County Council complaints. If your complaint is not resolved by Rutland County Council, you can then package it up and send it to the Local Government Ombudsman.
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Rutland County Council Transport

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Rutland County Council complaints. If your complaint is not resolved by Rutland County Council, you can then package it up and send it to the Local Government Ombudsman.
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Rutland County Council Complaints, If you complain more than once to the Rotten Borough, Banning the complainant from using some/or all of the Council’s services, for example libraries or leisure centres.

Rutland County Council Complaints, If you complain more than once to the Rotten Borough, You could be considered Vexatious and banned from council property and even telephoning the council.

Examples of unacceptable behaviour are:

1 Using abusive or foul language on the telephone
2 Using abusive or foul language face to face
3 Sending multiple emails, and
4 Leaving multiple voicemails
5 Making repeated telephone calls

I fully agree with the above 1 and 2 proposals, 

I know many people who find dealing with the council very frustrating so 

3, 4 and 5 seem a bit excessive.

Surely the council can just ignore those communications like they do

the first instances?

Banning the complainant from using some/or all of the Council’s services, for 
example libraries or leisure centres. 

Over the last two weeks of protesting out side the council I have met a 

number of people who are dissatisfied with Rutland County Council

many of them making more than one unhappy visit.

There is a very nasty culture amongst senior officers at Rutland County

Council, I guess it can easily be described as a power trip.

I remember once waiting in the reception and over hearing the nasty 

bravado of a female officer, after a man had said he would take legal

action against the authority, "I told him to bring it on!" she appeared

to enjoy other peoples upset.  

From what I have seen Rutland County Council does not receive many

visitors so I assume if they are intent on banning those who do, are they

considering closing the office as part of their cuts? 

Cabinet Date: Tuesday 7 October 2014
Time: 9.30 am
Venue: Council Chamber, Catmose, Oakham
Agenda 7 October 2014 

Reports 
Report No. 185/2014 Local Council Tax Support Review 2015/16
Report No. 185/2014 Local Council Tax Support Review 2015/16 
Appendix A Report No. 223/2014 
Corporate Complaints PolicyReport No. 223/2014 
Appendix 1 - Compliments, Comments and Complaints Policy and Procedure