Rutland County Council Complaints, If you complain more than once to the Rotten Borough, Banning the complainant from using some/or all of the Council’s services, for example libraries or leisure centres.

Rutland County Council Complaints, If you complain more than once to the Rotten Borough, You could be considered Vexatious and banned from council property and even telephoning the council.

Examples of unacceptable behaviour are:

1 Using abusive or foul language on the telephone
2 Using abusive or foul language face to face
3 Sending multiple emails, and
4 Leaving multiple voicemails
5 Making repeated telephone calls

I fully agree with the above 1 and 2 proposals, 

I know many people who find dealing with the council very frustrating so 

3, 4 and 5 seem a bit excessive.

Surely the council can just ignore those communications like they do

the first instances?

Banning the complainant from using some/or all of the Council’s services, for 
example libraries or leisure centres. 

Over the last two weeks of protesting out side the council I have met a 

number of people who are dissatisfied with Rutland County Council

many of them making more than one unhappy visit.

There is a very nasty culture amongst senior officers at Rutland County

Council, I guess it can easily be described as a power trip.

I remember once waiting in the reception and over hearing the nasty 

bravado of a female officer, after a man had said he would take legal

action against the authority, "I told him to bring it on!" she appeared

to enjoy other peoples upset.  

From what I have seen Rutland County Council does not receive many

visitors so I assume if they are intent on banning those who do, are they

considering closing the office as part of their cuts? 

Cabinet Date: Tuesday 7 October 2014
Time: 9.30 am
Venue: Council Chamber, Catmose, Oakham
Agenda 7 October 2014 

Reports 
Report No. 185/2014 Local Council Tax Support Review 2015/16
Report No. 185/2014 Local Council Tax Support Review 2015/16 
Appendix A Report No. 223/2014 
Corporate Complaints PolicyReport No. 223/2014 
Appendix 1 - Compliments, Comments and Complaints Policy and Procedure