Britannia Hotels: Cleaning Kit, Staying at The Grand Hotel Scarborough, I found this was an essential purchase.
They say the rooms are cleaned and sanitized before arrival.
All the surfaces were dirty.
Spare Towels Might Also Help, I followed the instructions regarding towels and they were not replaced they just vanished.
I know its a budget hotel, but surely its not too much of an expectation for rooms to be cleaned before arrival?
Due to Covid-19 they don't service rooms while you stay, so I would have thought that would have given staff more time to clean rooms.
My room was not sealed although they give information stating they do this.
I could not see seals on any other room.
I found a half eaten stick of rock behind the curtain and litter on top of the wardrobe.
The window would not open and it was so dirty I could not see out.
Its no surprise they get so many bad reviews. A poster has appeared in the entrance saying the hotel is currently being refurbished. Check in takes so long here I could not be bother to queue for another hour to complain. The last time I had a dirty room was many years ago in Tunisia. I bought cleaning stuff and gave up and moved hotel there.
It is great shame this hotel is in such a poor state, especially when you consider its location and its history.
After my second day a notice appeared in the lobby informing guests of refurbishment. The problem I see is the refurbishment is only covering up the dirt and cracks. That can be the new carpet or plastic sheeting covering old tiles in the showers rooms.
I think they are doing a better job at the Norbreck Hotel in Blackpool, my room there unlike some had been recently refurbished. I did not eat there.
