Very Happy' with Homecare
A government report has praised social care services in Rutland which provide support to help local residents remain in their own homes for longer.
Last month (August), an unannounced inspection of the Enablement and Homecare service at Rutland County Council took place with the final report released this week.
It shows all standards being met and those residents randomly selected to be interviewed by Inspectors full of praise for the service and staff who look after them.
Eight service users were interviewed and they told Inspectors they are happy with the service they receive. One person said 'the staff are marvelous and very well trained. Another person commented 'I can't fault them, I am very happy with the service'.
Councillor Roger Begy, Leader of Rutland County Council: “The council does everything possible to make sure that residents receive the highest possible standards of care and support to enable them to live in their own home for as long as possible. I would like to congratulate everyone involved in delivering this service for their hard work and dedication in this very important area.”
Rutland Enablement and Community Home Care (REACH) is a service delivered by Rutland County Council to provide support to people that helps them to remain in their own home for as long as possible.
REACH works intensively with people for a short time to enable them to regain confidence, maximise their independence and enable them to make their own choices and decisions about their lives.
The inspection, carried out by the Care Quality Commission (CQC) focuses on a number of key outcomes including how the council respects and involves service users, the care and welfare standards that are in place, the importance of safeguarding and protection, as well as the overall quality and monitoring of the service provided.
Inspectors gathered views from eight randomly selected service users. People said they feel involved in planning the care and support they require and receive and that staff maintain their privacy and dignity at all times. One person told Inspectors “they (staff) are wonderful’. Another said ‘they always respect my privacy, I can’t fault them.”
Other people who spoke to Inspectors commented on how they receive the care and support they require, that staff always arrive at the right time and are well trained, and that they feel the council listens to their views and takes action when required.
The unannounced inspection by the Care Quality Commission took place on 9 August 2012.
If you want to find out more about REACH and other Homecare services provided by Rutland County Council, please contact Customer Services on 01572 722 577, email enquiries@rutland.gov.uk or visit the Homecare Information on the council website.
