Mr Brookes
13 Willow Crescent
OakhamRutland
LE15 6EQ
23rd March 2010
Dear Mr Brookes
Thank you for your email of 19th March highlighting your concerns about the provision of internet access at Oakham Library. I do appreciate the frustration experienced by users attempting to use the equipment, however, I am able to give you some good news on this front.
For the past several months, the library computers at Uppingham, Ketton and Ryhall have been upgraded, and I’m pleased to be able to let you know that the computers at Oakham Library will be replaced with new machines from April onwards. We are hoping to be able to make some other changes at the same time which will improve the experience of our users, including installing larger monitors.
Regarding the booking system currently in operation in the library, the one hour plus one hour extension system is in to place to ensure that there is a turnover of people using the facilities, so that anyone wanting to access a PC can do so without waiting too long. This can particularly be a problem at lunch times, when we sometimes have to refuse to extend a session, to enable another person who is waiting to use the equipment. I would be reluctant to change the system at this stage, as I’m hopeful that the new computers will mean that an hour’s computer use is a productive time, not one spent looking at a blank screen. However, I will keep the position under review particularly if we are able to increase the capacity of the IT suite.
I do hope this letter answers your questions, and I hope you will be able to make use of the improved computing facilities at Oakham Library very soon. Please let me know if you have any further queries or comments,
Kind regards,
Robert Clayton
Head of Culture & Leisure
Rutland County Council
